If you have questions on your bank account status, funds transfer, account security, or certain investing questions related to stocks or options you can click through to select the question that most resembles yours. Select “Contact Us”– The fastest way to get to the call back request feature is to select “contact us.” You’ll then be presented with a short list of common questions and also the option to ask a different question. Access Robinhood’s help section in the app – This can be done by first selecting the symbol for your profile in the far bottom right of the screen, followed by selecting the pull down menu in the upper right of the screen and then finally scrolling down and selecting “Help”, which should be the second to last option you are presented with. Ensure you are logged into the app or desktop version of Robinhood – Without being logged in, you will not be able to access the call back feature for account issues and would have to rely on other means of support such as emailing or contacting the Ask Robinhood Twitter account, which only offers limited support. Even something as serious as reporting a scam only warrants email support from Robinhood at the time of writing. If your issue is outside of these areas, you will likely be guided towards resolving it through either their help documentation or email support. Identify your problem – This is important because currently Robinhood prioritizes phone support around options trading, account security, banking issues, and equity trading restrictions. Here’s how to initiate a call back with Robinhood’s customer service: Luckily, now Robinhood appreciates the need to provide live phone support, however only in certain cases. However, the argument can easily be made that because Robinhood has so many novice investors, there should be a means for them to reach a person to talk things through, especially if something goes wrong with the app or a trade. It’s also an expensive investment to hire and train thousands of customer service representatives, as Robinhood has finally done in 2021. The reality is many Robinhood users are first-time investors and likely have basic questions that can be easily answered in an FAQ style approach. Robinhood still tries to incentivize customers to resolve most problems through its help section documentation or through email. How to Request a Call Back From Robinhood Customer Service Now, the company offers a 30 minute call back feature through the help section on the app or if you are logged in to the desktop version. This all changed in 2021 as the company approached its IPO and realized scrutiny on its customer service would only rise along with the profile of the company. As a result, for years the company was light on customer service staff and relied heavily on a well-documented help section and email support, which for many customers facing the prospect of outages during trading hours and the potential for lost money was simply inadequate.Įven after negative media attention swirled around the company for lacking any means of talking to a human customer service representative, the company continued to resist offering a phone number for customers to call to work through problems. Robinhood Financial is as much a tech company as an investment brokerage. The mechanism for receiving a call back from Robinhood is still the same, however, so read on for more information. The below article reflects information on their early roll-out of their phone support which had certain limits related to the nature of the customer issue. * Update 10/27/21* – Robinhood recently announced that they now offer phone support for ALL customer service related questions and issues. While calling their listed number, (650) 294-4858, still directs customers back to other means of support, you can now request a call back through the app, which should come in about 30 minutes after you make the request. Quick summary: Robinhood has dramatically expanded their customer phone support operations after years of taking heat from customers and the media about a lack of live phone support. The author holds none of the positions mentioned below. None of the content below should be misconstrued as investment advice or a recommendation. Disclaimer: Lean Investments is a financial education and entertainment website.
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